SYDIAN GROUP INTERNATIONAL INC (SYDIAN) TERMS AND CONDITIONS

SAVEMOBILITY WIRELESS TELECOM PROGRAM - INTERNATIONAL MEMBERS

Last Updated: February 14, 2024

1.0  RESPONSIBILITIES

SYDIAN Responsibilities

• To review new membership requests and evaluate credit worthiness of applicants
• Request Security Deposits as required
• To receive & review monthly MEMBER wireless invoices
• Identify billing discrepancies and resolve with telecom carrier(s)
• Issue monthly MEMBER invoice and collect payment
• Remit payment to carrier(s)
• Negotiate most favourable terms with Telecom Carrier(s)
• Respond to all MEMBER wireless expense inquiries in a timely fashion

MEMBER Responsibilities

• Provide a photo image of a Government Issued personal identification
• Provide Bank Account details for preauthorized debit withdrawals
• Participate in Credit Check review if required by SaveMobility
• Comply with the conditions outlined in the Welcome to SaveMobility document
• Transfer current line or request new mobile number activation to/from SYDIAN
• Remit on-time payment
• Contact support@SaveMobility.com with any & all mobile telecom expense inquiries
• Relax & Enjoy knowing your Wireless dollar is going further & being actively managed

SYDIAN reserves the right at its sole discretion to decline new member applications to the SaveMobility program.

2.0 SYDIAN - ROGERS RELATIONSHIP

SYDIAN contracts ROGERS COMMUNICATIONS INC to provide telecom services to its MEMBERS. ROGERS assumes responsibility and liability for delivery of these services as per ROGERS corporate policies and guidelines. SYDIAN telecom services and device pricing to MEMBERS is set by ROGERS and subject to change at any time. MEMBER Hardware purchases including Phones, are subject to ROGERS standard return policies and manufacture warranties. SYDIAN collects MEMBER payments and remits monthly payments directly to ROGERS on behalf of all MEMBERS. ROGERS credit exposure, receivables management and MEMBER support activities are greatly reduced by SYDIAN’s role, enabling SYDIAN to negotiate more favourable contract terms with ROGERS, these cost savings are passed through to MEMBERS in the form of price reductions. To achieve its objective of lowest carrier charges to MEMBERS, SYDIAN contracts ROGERS under the terms of a Business Agreement relationship, CRTC Consumer Wireless Guidelines are not applicable. MEMBERS qualify for benefits of the ROGERS-SYDIAN  Business Agreement by assigning current or activating new line numbers to the SYDIAN SaveMobility program.

2.1 NEW ORDERS RETURN POLICY

All requests for service activations, line transfer/Port In and new phone/device orders are placed with SYDIAN SaveMobility and confirmed by SYDIAN Admin. New orders placed with SYDIAN may be canceled under the following conditions and restrictions:

New Service Activation & SIM Card Orders:
Cancellation requests must be emailed to support@SaveMobility.com attention: SYDIAN ADMIN. Providing the cancellation request is received within seven (7) days of the ROGERS SIM card delivery date the MEMBER will not be charged a service cancellation fee and there is no requirement for return of the SIM card. New service cancellation requests received by SYDIAN following expiration of the seven (7) day window will incur a service cancellation fee of $50.

New Phone/Device Orders:
New Phone/Device Return requests must be emailed to support@SaveMobility.com attention: SYDIAN ADMIN. The Phone/Device can be returned to ROGERS using return packaging provided by ROGERS for full credit at ROGERS discretion, providing:

• The Returned Device is received by ROGERS within ten (10) days of the ROGERS Phone/Device delivery date to the Member.
• The Phone/Device has less than 30 minutes of telephone usage.
• The Phone/Device is in new condition acceptable to ROGERS.

3.0 NEW MEMBER SIGN UP

To register for SaveMobility services, new prospective members logon to https://www.savemobility.com and complete the registration form, select the Mobile Plan & Phone of choice and remit the initial payment to Sydian Group International. The order will be submitted to ROGERS with your SIM card and new Device delivered to your new Canadian address on your arrival to Canada.

4.0 MEMBER INVOICING & PAYMENT

MEMBER monthly Plan charges commence on SIM Card and/or Device delivery to the Canadian Residential address provided by the MEMBER. SaveMobility MEMBERS will receive a monthly invoice with details of membership fees, telecom carrier charges and promotional credits &/or adjustments. Invoices are emailed to SaveMobility MEMBERS the last week of each month followed by a Pre-Authorized Debit (PAD) payment withdrawal request submitted to the Royal Bank of Canada (RBC) five days from the invoice date at which time the funds are withdrawn from MEMBER bank accounts. A MEMBER credit card will be held on account and may be used for payment of SaveMobility invoices. An administrative fee in the amount of 5% of total charges will applied to each transaction.

To facilitate convenient on-time payment of SYDIAN invoices all SaveMobility MEMBERS qualify for PAD invoice payment at no additional charge. To join the program we require the following banking information:

• Account Holder Name(s)
• Canadian Bank Institution number - three digits
• Branch number - five digits
• Account number - seven or more digits

4.1 FIRST INVOICE

MEMBERS first invoice has additional charges and will be greater than expected, this is due to ROGERS traditional first invoice billing practices as follows:

Billing Start Date - your wireless services billing commences on the day your order is shipped to you regardless whether it is a SIM card or a Device with SIM card.

Initial Billing Period Prorated Charges - an initial partial month usage will be billed starting from the Rogers ship date and ending on the 11th day of the month which is the billing period end date.

Month in Advance Charges - one full month plan charges is billed in advance plus any applicable one time charges.

These charges will appear on your First Invoice and your bill will be higher than expected, future monthly invoices will return to the SYDIAN quoted prices.

4.2 LATE PAYMENT, NSF CHARGES and ACCOUNT SUSPENSION

MEMBER payments are due five (5) days from the SaveMobility invoice date.
MEMBER late payment charges will commence at twenty (20) days from the invoice Due Date, at a rate of two percent (2%) calculated and compounded monthly on the outstanding amount from the date of the first bill on which it appears until payment in full is received.

PAD withdrawal transactions initiated by SYDIAN and returned NSF (Non-Sufficient Funds) by MEMBER Financial Institution will result in a Forty Dollar ($40) charge applied to MEMBER account.

CLIENT accounts overdue for payment will also be subject to Suspension of Services resulting in temporarily loss of ROGERS telecom wireless services until payment is received in full and may also result in Cancellation of Services at Sydian’s sole discretion.

5.0 TERMINATION PROVISIONS

5.1 MEMBER INITIATED CANCELLATION

MEMBER may cancel the SaveMobility Program and Rogers wireless services at any time on thirty (30) days' notice provided to SYDIAN’s email address: support@SaveMobility.com  Upon SYDIAN’s receipt of MEMBER cancellation notification, all MEMBER amounts owing to SYDIAN and Rogers become immediately due and payable to SYDIAN including but not limited to; all or any SYDIAN & SaveMobility fees & invoices, MEMBER payment obligations to Rogers, all related unpaid monthly wireless services invoice charges, all repayable hardware device balances owing as well as late payment fees and all other applicable charges. Only upon fulfilment of these obligations will Port Out and subscriber mobile line(s) number assignment(s) be approved and released to MEMBER. 

5.2 SYDIAN INITIATED ACCOUNT SUSPENSION AND CANCELLATION

SYDIAN reserves the right to Suspend &/or Cancel MEMBER accounts under any of the following conditions:

• Failure of Member to Port current telephone number assignment(s) to SYDIAN within in 10 (ten) days of Rogers SIM delivery to Member.
• Failure of MEMBER to remit full payment to SYDIAN within twenty (20) days of the SaveMobility invoice payment Due Date.
• Failure to return SIM cards and/or ROGERS phones or Devices.
• Expired or outdated MEMBER Credit Cards.
• Use of ROGERS devices and/or services to conduct illegal activity.

SYDIAN reserves the right at its sole discretion to take immediate action including but not limited to: Suspension of wireless services, Blocking of usage and Cancellation of MEMBER wireless services account. Sydian initiated Cancellation of MEMBER account(s) will trigger immediate payment of; monthly account balances provided in SYDIAN MEMBER invoices repayment of hardware device balances and any other related charges. On receipt of full payment, MEMBER Port Out and Transfers requests will be authorized and line number assignments returned to MEMBER.

5.3 MEMBER FAILURE TO PAY

MEMBERS are responsible for and commit to remit full payment to SYDIAN for services and phone devices requested and received by the MEMBER. Should MEMBER fail to remit full payment of invoices within 20 days (20) of invoice payment Due Date, SYDIAN reserves the right at its sole discretion to pursue but is not limited to the following action: assign account collection activity to a Collection Agency, report this matter to TransUnion and Equifax Canadian National Credit Bureaus, report unpaid Phones/Device IMEI on the Canadian Black List, report this matter to local authorities and delist MEMBER telephone line assignments. SYDIAN agrees to cease all action against MEMBERS on receipt of full payment of MEMBER obligations.

6.0 LIMITATION of LIABILITY

SYDIAN will provide best efforts in delivery on its Responsibilities, the management of MEMBER mobile expenditures. SYDIAN assumes no responsibility or liability for MEMBER Mobile Devices, Telecom Carrier network quality or availability or for MEMBER charges and indebtedness to the Telecom Carrier, these liabilities remain the sole responsibility of the MEMBER. 

MEMBER’s participation in the SYDIAN SAVEMOBILITY WIRELESS TELECOM PROGRAM as evidenced by MEMBER receipt of a Rogers SIM or E-SIM, serves as MEMBER’s acknowledgement, understanding and agreement to the Terms and Conditions outlined here within. 

For clarification or questions, contact: support@SaveMobility.com